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QRS - Quick Reaction System

Learn the benefits of the Quick Reaction System, which introduces a hierarchy of problem solving at different levels of management.

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Quick Reaction System is a solution useful when we can’t deal with all the problems at the same time, and define responsibility in companies with not very developed organizational structure. QRS – Quick Reaction System allows you to create a system to share problems and responsibility for solving them among members of the organization.

Problems force us to perform a cause-and-effect analysis to find the source of problems and take appropriate action to correct them.

We can divide the cause and effect analyses into:

  • External – related to the customer (complaint analysis, warranty return analysis),
  • Internal (defect analysis, accident analysis, downtime analysis, microburst analysis).


QRS (Quick Reaction System) introduces a hierarchy of problem solving starting from the level of the machine operator, foreman, specialists and ending with significant problems solved by top management.

The entire system is based on the Genba, Genbutsu, Genjitsu approach, which shapes each employee’s attitude in handling given facts as well as the logicality of analysis. Essential elements of the Quick Reaction System are basic tools such as: 5xWhy and the problem description according to the 5W and 2H methods, which allow you to introduce the first steps of solving the problem. This system is based on the QRQC (Quick Response Quality Control) systems in operation in various corporations around the world.

Companies that have implemented the QRQC system are constantly improving it and promoting it also among their suppliers, in order to build a single, integrated system of communicating problems and methods of solving them. This system is finding more and more followers around the world.

Three people on the plant discussing the implementation of the Quick Reaction System.

Advantages of implementing QRS:

  • Increase speed of response to significant problems,
  • Allocate responsibility for problem solving across different levels of management,
  • Choosing priorities according to established principles that are clear to the entire organization,
  • Helps improve communication regarding the organization’s significant problems and methods of solving them,
  • Increase the involvement of operators and shift masters in the process of eliminating underlying safety, quality and production loss issues,
  • The system is based on data and facts from problem definition to root causes,
  • More management involvement in developing and overseeing how problems are solved.

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