ISO 9001

The first part of the course discusses the most important motives for implementation of ISO 9001 in an organization, as well as its benefits. Links between specific elements of the standard and the Deming cycle are also indicated. Then the requirements contained in the fourth, fifth and sixth chapter of ISO 9001 of 2015 are discussed. All these issues are presented with specific examples that will facilitate understanding of the content and involve the participant in specific cases.

This part of the course is devoted to the seventh chapter of ISO 9001: support. Support in this case will be considered in terms of resources, both human and infrastructure. After watching this session you will learn how to take care of competent and conscious personnel in an organization, and how to provide proper infrastructure facilities and what they really consist of. The issues raised in this section include effective and efficient information and communication techniques and organizational knowledge.

This lesson is all about ISO 9001 requirements for operational activities. You will discuss issues such as planning and supervision of operational activities, requirements for products and services, design and development of products and services, supervision of processes, services and products from external suppliers, production and delivery of services, and the release and supervision of incompatible outputs.

In this section, the subject of evaluation of the effectiveness of activities undertaken under the quality management system is discussed. You will gain knowledge regarding process efficiency, customer satisfaction, and production process stability.

This part of the course discusses the requirements included in the last chapter of ISO 9001: improvement of the organization. In this section you will learn what improvement is, and how to improve your organization in practice. Other issues raised in this section are non-compliance, corrective actions, management review, and monitoring of indicators.